About Me
- Enthusiastic and driven technology and engineering professional.
- Strong foundation in IT, data analysis, electronics, sustainable processes, and network engineering.
- Proven problem-solving abilities and adaptability in multidisciplinary environments.
- Passionate about leveraging technology to enhance efficiency and innovation.
- Seeking opportunities to apply my expertise in a dynamic professional setting.
Education
- MSc Information and Process Systems Engineering - University of Surrey (2023-2024) (Merit)
- Modules: Knowledge-Based Systems & AI, Process Modelling & Simulation, Information Security Management, Process Safety & Risk Analysis, Process Optimisation, Biomass Processing technology, and Supply Chain Management
- Dissertation: Decarbonising the Seas: A Techno-Economic Comparative Study of Ammonia and Heavy Fuel Oil in Marine Transport Combustion Engines
- BE Electronics Engineering - University of Mumbai (2016-2021)
- Comprehensive coursework covering electronics, control systems, programming, and sustainability.
- Final Year Project: Fire Extinguisher Using Sound Waves, creating an acoustic wave fire suppression system prototype.
Process Engineering & Research Experience
- Thesis & Research: Comprehensive techno-economic study comparing ammonia and heavy fuel oil in marine engines.
- Life cycle assessment for alternative marine fuels analyzing environmental impacts and emissions.
- Process modelling and safety risk assessment using MATLAB and Simulink.
- Skilled in sustainability engineering, process safety, and clean energy technology implementation.
Professional Experience
Customer Advisor - Hutchinson 3G UK Limited (April 2025 - Present)
- Solved complex technical problems for customers while maintaining 95% satisfaction ratings.
- Developed personalized solutions by analyzing individual customer needs and requirements.
- Collaborated with cross-functional teams to exceed department performance targets by 15%.
- Leveraged customer data insights to enhance service quality and solution delivery.
- Demonstrated strong teamwork skills in a fast-paced customer service environment.
Solutions Sales Advisor - Halfords Retail Store, UK (Mar 2024 - Mar 2025)
- Provided first-class customer service, assisting over 50 customers daily, achieving a 95% satisfaction rating.
- Managed over 200 monthly service appointments for bike repairs, motoring services, and fittings.
- Built and repaired 100+ bikes, reducing repair turnaround time by 20% through process optimisation.
- Exceeded monthly sales targets by 15%, contributing to overall store revenue growth.
- Collaborated with workshop team to streamline repair processes and improve operational efficiency.
- Maintained detailed service records to improve follow-up efficiency by 30%.
Trainee Network Engineer - Microscan Infocommtech, India (Dec 2022 - Jan 2023)
- Monitored network performance, implemented cybersecurity measures, and ensured 99% uptime.
- Collaborated with cross-functional teams to optimize network security and reduce system downtime.
- Assisted in configuring and maintaining enterprise networking infrastructure.
Life Insurance Advisor - TATA AIA Life Insurance (Apr 2019 - Oct 2021)
- Developed and executed sales strategies, leading to a 25% increase in policy sales.
- Built and maintained strong client relationships, resulting in improved customer retention.
- Provided tailored insurance solutions, enhancing customer trust and satisfaction.
Projects
Fire Extinguisher Using Sound Waves
Developed an innovative fire suppression system using acoustic waves.
Network Optimization and Security Analysis
Implemented security measures to prevent network vulnerabilities.
Techno-Economic Analysis of Alternative Marine Fuels
Comprehensive research on ammonia and heavy fuel oil as sustainable marine fuels.
Personal Portfolio Website
Designed and developed this portfolio site using HTML, CSS, and JavaScript.
Key Skills
Electronics & Embedded Systems
Networking & Cybersecurity
Programming (Python, Java, C)
Project Management & Data Analysis
Activities & Achievements
- Executive, Computer Society of India (CSI), Atharva College Chapter
- Attended workshops on Robotics, Programming, AI, and Cybersecurity
Contact
Email: tejasshetty298@gmail.com | Phone: +44 7442 386425
LinkedIn: Tejas Shetty
Career Timeline
Customer Advisor - Hutchinson 3G UK Limited
Solved complex customer technical problems maintaining high satisfaction ratings.
Solutions Sales Advisor - Halfords Retail Store, UK
Provided exceptional customer service and improved service efficiency and sales.
Trainee Network Engineer - Microscan Infocommtech, India
Maintained 99% uptime, implemented cybersecurity, and optimized network security.
Life Insurance Advisor - TATA AIA Life Insurance
Increased policy sales by 25%, improved client retention, and built strong relationships.